For the past 6 months I was monitoring my optimum online connection speeds and to NO surprise at all I realized that they lower the bandwidth on purpose!
Every two to four weeks the speed drops to about 1 Mbps (they advertise up to 15 Mbps!)
I call them every single time and go through the same stupid procedure (“… connect the modem directly …” – like that’s going to change anything). Every single time the answer is the same ” … we are sorry … would like to set up an appointment with a technician … ”
But here comes the most amazing part – the next day the speed is back to normal ( WHAT A SURPRISE )
That’s funny, I thought the rep. said “… there is nothing we can do from here …” and magically – VOILA!
Latest speedtest:
I just wish there was another provider in the area (zip 10471) so I can switch ASAP!